Challenge
Toyota Financial Services (TFS) is the Toyota Motor Corporation’s captive bank, which operates in more than thirty countries and regions around the world. With its focus on auto loans and leases for Toyota brand dealerships, TFS provides financing to approximately 12.2 million customers annually. Our goal was to integrate the online car configuration experience with fully visible and adjustable financing offers to give every customer the opportunity of understanding and putting their car financing offer together in line with their requirements. There will therefore be no need to contact a bank salesperson directly. The solution must make online car purchasing available to Toyota customers. It should also combine the company’s ethos and its market-specific requirements.
Solution
A comprehensive application which fully integrates every car with Toyota Motor's range of accessories and services and with the financial products delivered by Toyota Financial Services. It also makes it possible to provide real-time default offers on any web page, giving the visitor the relevant information about monthly payments. In addition, the customer can make their adjustments to the financing parameters, in line with their requirements, by using the application’s finance calculator. They can also check their creditworthiness and compare financing products. Finally, they can use the financial model they have set up and buy a car. Every car financing configuration can be changed, from the application’s Back Office option. With one click, TFS can change interest rates, the potential duration of loans and the products available, as well as adding promotions and other parameters for the entire market.
Results
16 European markets where Toyota has implemented Makolab’s financing tools, including the region’s largest automotive sales markets, such as the UK, Germany, France, Spain, Russia and Poland Implementation is available for the Toyota and Lexus brands and for any brand in the Toyota Used Cars Programme Over 1 200 000 default offer activations daily 10 000 finance parameter adjustments activated every day
MakoLab
As a Digital Solutions Agency, Makolab is the single point for digital transformation, delivering projects for global companies and the largest Polish institutions. Our offer includes communication and sales platforms: websites, ecommerce, business systems, mobile applications, Data and Semantics services combined with creation and multimedia, user experience, e-marketing and web...
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