Challenge
The client was overloaded by a mess of calls and mailing, he managed the partners in the manual mode and his business had no chance to grow without automated processes. Goals Increase the number of orders and profit Make it easier for managers to spend less time to service orders and catalog Increase the effectiveness of existing advertising Reduce support costs
Solution
Firstly Alva Commerce team analyzed the problems and bottlenecks of Crystalize It business and applied their own extensive experience in e-commerce to find the solution. We proposed to develop the Custom B2B order system that services retail partners who were selling the client’s product with a seamless user experience so that people could customize their orders efficiently. For example, if a user uploads a photo for us to etch into a crystal, how can they communicate if they want to remove the background or zoom in without writing all of their instructions out TIMELINES: 6 months PROJECT TEAM: 5 people METHODOLOGY: Scrum PLATFORM:Magento 2 YEAR:2020
Results
Order status synchronization between production room and reseller Automated reseller’s mutual settlements/balance calculation Analytics of resellers transactions Reports generation +175 new resellers (point of sales) per year +1200 new orders per month from new sales channel +300% reduced the order processing time
Want fresh marketing stories in your inbox?
Get the weekly email that makes you a marketing genius.
Stay informed and inspired, for free.