Customer Support for Insurance Agency

A Marketing Story by Wiserbrand about Wiserbrand
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Wiserbrand
Improve User Experience

Challenge

The company was expanding its footprint. New clients were coming in through different offices. Their in-house team couldn’t cope with a massive backlog of new requests and plenty of renewal monitoring. To avoid a lack of responsiveness for their client, the insurance company decided to delegate daily business activities to a back-office partner. An accommodating and performant partner who can keep safety and confidentiality of information.

Solution

Beginning day 1, we showed that WiserBrand back-office agents are quick to onboard and ramp up. We learn and work fast. To become an extension of the insurance provider team, we put extra effort into tailoring processes and close-knit integration. Data and forms processing setup without compromising on the quality of processing or accuracy. Confidential flow of handling customers’ data by back office agents Fast, professional claims management setup without customer attrition. Handling all day-to-day tasks while optimizing the existing process for higher productivity

Results

As a result of outsourcing our back-office services, our client’s company performance has risen while expenses dramatically decreased as compared to the costs required for the in-house team. We set up a micro-enterprise that functioned the same way as the insurance company but cheaper, covering all employees’ expenses and configuring processes.

~100 Employees
$5,000 Min Budget
11 Stories
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Wiserbrand

New York City, New York | Kharkiv, Kharkivska oblast | Buenos Aires, Ciudad Autnoma de Buenos Aires

Meet WiserBrand, a one-stop shop for eCommerce businesses. We are headquartered in New York and have additional R&D centers in Ukraine and Argentina. WiserBrand is the go-to if you need to custom-build any eCommerce website or reimagine the existing one, create effective marketing strategies and memorable brand experiences and get help...

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