Aviya: A Success Story in the Online Mattress Marketplace
Challenge
Launched in January 2016, Aviya Mattress offers a high quality mattress only available online. The goal of the project was to educate and inform customers and entice them to make their next mattress purchase online. Highlighting product benefits and creating a trustworthy brand identity was a must. The custom design, branding, and shopping experience allows for customers to go from interest to purchase easily.
Solution
Conversion focused on all devices Whether the potential customer searches for a mattress on their smartphone during a lunch break or while laying in an old, uncomfortable bed with their tablet, we designed the website to be optimized for every imaginable device. Our responsive design determines the dimensions of the display accessing the website and intelligently delivers the best user experience for each visitor, regardless of what device they're using. Search marketing & affiliate marketing Through a combination of organic search marketing, paid search marketing and affiliate campaigns, we've been able to increase Aviya's traffic by over 300% in less than 4 months. The 300% increase in traffic resulted in an over 400% increase in online sales revenue. Aviya has also been ranked on over 25 best mattresses online lists and guides. Customized shipping & checkout Making the Aviya checkout process easy to use was a top priority in the website redesign. It was important to prominently display 3 simple shipping options in a way that would translate across devices. Remarketing ads to turn visitors into customers Due to the nature of a mattress purchase, developing remarketing ads and marketing back to customers was extremely important. Based upon analytics and data we noticed many customers would research mattresses companies and come back for purchase at a later date. Staying in front of these potential customers and letting them know about new sales and promotions significantly increased ROI on initial paid search spend and drove a higher conversion rate. Email marketing to keep potential customers engaged We worked with Aviya to come up with promotions that would excite shoppers and also give customers a great mattress at an even better price. Developing the promotion ideas was step one, but engaging customers in the promotions and capturing potential customer email addresses was a huge part of the promotions success. Utilizing an email marketing program we provide customers discount codes for promotions after they enter their email address. This is done via email sign up pop-ups on the website and a promotions landing page. After a customer enters their email address and receives their discount code we market back to them with future promotions and product benefits to keep them engaged. Over 50% of all aviya purchases now come through the email marketing and promotions campaign. Utilizing promotion in-cart add ons Using Onveos Enterprise as the eCommerce platform, we were able to utilize certain features such as "free gifts" that can automatically be added to the cart. Free gift rules can be created via the website administration, such as purchase one mattress get a $25 amazon gift card. The user interface makes it easy for a customer to see their gift in their cart and realize they are eligible for the promotion. Integrating free gifts has significantly increased Aviya's conversion rate.
Results
404% Increase in Online Revenue / an increase of over 6 figures per month 35% Conversion Rate Increase 311% Website Traffic Increase
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