Pega Systems

A Marketing Story by Isovera about Pegasystems

Pegasystems

Improve User Experience

Challenge

Pega, a leading provider for customer engagement and operational excellence, looked to migrate from Drupal 7 to Drupal 8 while also creating a highly interactive community-first platform that inspire users to visit, contribute, educate, and engage with each other.

Solution

Isovera’s development team worked face-to-face, at times, even within Pega’s office, to migrate Pega’s complex digital infrastructure from Drupal 7 to Drupal 8 while achieving a thriving community-based, highly interactive ecosystem. Isovera combined a robust solution that offers a clear and direct information architecture with a powerful, cohesive brand image, delivering a seamless user experience. The new, sturdy architectural built dovetailed flawless with existing Pega branding, creating an enlightening and engaging user community that provides simple online access, compelling reasons to regularly visit, contribute, and educate.

User Experience (UX/UI)

Results

Within the first month after launching the new site, Pega commandeered significant wins, with analytic reports indicating nearly a 20% increase in page views! Community registrant numbers soared, with a 21% increase of “active registrants” (8.1 thousand new registrants from the prior year) and a staggering 46% increase in total registrants (up 54.2 thousand from the year prior)! Isovera also set best practice code-review standards, building those standards into Pega’s process going forward, resulting in less error, fire drills, and backtracking before going live.