Challenge
An ERP-based web shop that improves internal processes Modeo is a company that specializes in comprehensive facility solutions and is one of the key agents in its field. The new Modeo webshop is a tool for professionals to facilitate planning and improve internal processes. WHY? Our goal was to improve Modeo’s digital customer experience and to enhance internal processes.
Solution
WHAT? The Modeo web shop is a tool for professionals that offers the required product information from the ERP for both architects and professional furniture buyers. Starting with the big picture Our cooperation with Modeo began with the need to renew their web shop. However, we also jumped at the opportunity to examine the fluency of certain customer journeys and ponder how internal sales processes could be made simpler and more effective. The web shop was built with the customer experience and the needs of professionals in mind. We started by mapping out different customer journeys and identifying all the digital and physical touchpoints between them. The process helped us in identifying the needs of customers as well as improving internal processes at Modeo, a company that has grown quickly. Rather than being a traditional web shop, Modeo is a tool for professionals that offers architects, designers and professional furniture buyers alike their required product information and design tools. In the planning phase, the idea also came up that web shop product information could be used in making sales offers, which in turn would reduce the time spent on them. This is why an offers tool for Modeo professionals was built right next to the web shop. The tool uses the same product information database and it can be used when creating plans and offers that include hundreds of different products. A modern user experience with modern tools An integral part of the web shop renewal was to harness the existing enterprise resource planning system (ERP) to an even bigger role and focus the product information management to one place to make moderating them simpler, and to reduce manual work. We began the technical assessment by finding out what sort of information could be stored in the ERP and how the product information focused in one place could more easily be put to good use. The ERP was modified for the web shop according to Modeo’s needs. The ERP integration helps in keeping all product information up to date in the web shop even though products are being sold through multiple channels. WooCommerce, which was used as the backend system, was fully tailored to the way Modeo sells its solutions. The default WooCommerce user interface was improved by building the parts of the online store that are visible to the customer using the modern Vue.js framework. Vue.js ensures that the user interface functionalities are easy to develop and the code remains maintainable even as the number of functionalities increase. The offer tool makes it possible to customize the products for each offer, enter all offer information into pre-filled fields, and automatically create offer PDFs based on that information. Profit margin calculations are also included in the tool. The offer tool has been integrated into the Modeo ERP where synchronized offers can be directly converted into orders. The offer tool not only makes the often complicated process of making offers easy and quick, but it has also made the offers more streamlined. TECHNOLOGIES Vue.js ERP integrations WooCommerce COMPETENCES Service design Technical design Technical assesment UX design Visual design Project management
Results
RESULTS The increased efficiency of managing product information and making offers, as well as a smoother customer experience.
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