Ridgewood Savings Bank
Challenge
How did we help a local bank attract millennials? Millennials think of Ridgewood as “a friendly local bank,” but when interviewed are surprised to find that Ridgewood has all the bells (products & ATM network) and whistles (mobile and digital access) of the big banks like Citi and Chase.
Solution
To play up Ridgewood’s big-bank features, we introduced “Switch the Squirrel,” a fiestly little brand ambassador who’s huge on banking with Ridgewood.
Results
The campaign was deemed a major success by Ridgewood’s marketing director and the head of retail banking. The board approved additional funding and the campaign continues beyond its original scope. The campaign was deemed a major success by Ridgewood’s marketing director and the head of retail banking. The board approved additional funding and the campaign continues beyond its original scope. During the course of the campaign: 31% increase in online applications (year over year) 34,055 unique visitors to the site 13% of visitors clicked through to the main Ridgewood Bank site 2X average session (time spent on the site was double the industry average)
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