Lion Corporation: Saving Laundry from Zombie Odors
Challenge
In early 2019, Lion Corporation launched Top Clear Liquid Antibacterial, a new detergent designed to address Japanese consumers’ top three laundry odor concerns. But in a crowded, heavily commoditized laundry and odor care market, communicating the product’s unique strengths presented various challenges. Against this backdrop, the promotional campaign successfully leveraged Lion Corporation’s mascot Lion-chan, alongside consumers’ nostalgic memories of Gokigenyo (“Have a Nice Day,” a much-loved TV show that the firm sponsored for many years), to promote awareness of so-called “zombie odors” and establish Top Clear Liquid Antibacterial as the go-to product with which to tackle them.
Solution
Having identified Japanese consumers’ top three laundry odor concerns––garments that have been dried indoors, improperly dried, or left too long after washing––Lion Corporation coined the term “zombie odors,” inspired by these smells’ tendency to “return from the dead” despite repeated washing, along with new experimental data that illustrated the ease with which they are transferred to other garments. The objective was to promote discussion of laundry odors among the general public. The April launch was accompanied by zombie movie-themed online videos that targeted both mainstream appeal (by evoking nostalgic memories of long-running TV show Gokigenyo) and online buzz among fans of Japan’s many wacky, plush-costumed yuru-kyara mascot characters (several of whom were depicted fleeing, and being “infected” by, zombie odors). Meanwhile survey data on odor concerns and expert tips on how to combat zombie odors in the home were dispensed via a dedicated campaign microsite and official Twitter account, further accompanied by offline events on laundry life hacks for odor-conscious consumers and online comic strips portraying relatable tales of laundry odor woes, all underpinned by scientific evidence. Strategy The aim was to spark discussion of consumers’ own laundry experiences to promote the idea of choosing your laundry detergent based on its anti-odor capabilities. With this goal in mind, experimental data demonstrating two tendencies shared by Japanese consumers’ three most common laundry odor concerns (the tendency to return after washing and to transfer easily to other garments) was used as a basis to coin a memorable new concept: zombie odors. To build awareness of zombie odors and an association with Lion Corporation and Top Clear Liquid Antibacterial, the multi-pronged campaign combined online and offline elements including both buzzworthy content creation leveraging existing corporate assets, and science-based communications promoting understanding of core concepts through expert insights.
Results
The campaign––timed to coincide with Japan’s early summer rainy season, which brings an annual spike in preoccupation with laundry odors––resonated with consumers who had experienced persistent recurring laundry odors in their own households. Despite the absence of TV ads, through social media-driven buzz alone the campaign secured coverage in 11 separate TV shows, promoting society-wide awareness of the concept of zombie odors. Established Top Clear Liquid Antibacterial as the go-to product with which to tackle zombie odors, increasing Lion Corporation’s share in the liquid laundry detergent segment.
Want fresh marketing stories in your inbox?
Get the weekly email that makes you a marketing genius.
Stay informed and inspired, for free.