Kaiser Permanente


Crosby Marketing Communications + Kaiser Permanente
Brand Development


32,000

Increase in New Members

Challenge

Many people are frustrated with today’s traditional health care system. But with other strong brands overwhelming the market with messaging, it was difficult for Kaiser Permanente to break through and tell the story of their better approach: Health care and coverage, working together.

To help the company meet its aggressive membership goals, Crosby developed a broad-based anthemic campaign in a proud, positive voice, demonstrating that Kaiser Permanente can uniquely deliver the care experience patients deserve.

Solution

  • Branding Strategy
  • Sponsorship

Inspiring change from the status quo
Overarching campaign messaging conveyed the concept of “Care & Coverage Together” in succinct and powerful ways.

High-impact name awareness
We re-launched the Kaiser Permanente name with “domination” installations in high-traffic destinations from major airports to the Metro.

An online destination that engages and informs
Crosby created a new responsive website to help consumers make easier, more informed choices.

Major league sports sponsorships that score
High-profile sponsorships create greater awareness and connect the brand with the community.

Connecting with communities
Experiential marketing at local events helps Kaiser Permanente become part of the community.

Telling the story with radio
DC and Baltimore are among the heaviest commuter markets in the country. Radio featuring national spokeswoman Allison Janney was a key component of the campaign.

Effectively engaging stakeholders
A suite of collateral pieces, infographics, fact sheets, and presentations support thought leadership activities.

Results

  • 32,000 Increase in New Members

The most important metric was ultimately achieved: Kaiser Permanente membership in the region grew by more than 32,000. This double-digit growth exceeded the organization’s stretch goal.

Kaiser Permanente

The Client
Kaiser Permanente

Health Care Providers & Services
~116,190 Employees
Crosby Marketing Communications

The Agency
Crosby Marketing Communications

Annapolis, Maryland
~75 Employees