Challenge
AutoGlassOnly.com is part of the largest and oldest automotive glass replacement and repair network in the United States. They are serious about service and knew that meant they had to be serious about their website. When they partnered with WRIS Web Services to create their online presence, both teams got down to business.
Solution
First, let's look at what AutoGlassOnly.com allows customers to do. When you visit the site you can: Get a quote for your window replacement based on your vehicle's make and model as well as the damage location. Review the quote and then proceed to schedule an appointment online at a location of your choice (home, office, etc.). Choose to pre-pay for your window replacement. And we should mention that because the site was built with a responsive design layout, all of this can occur from a desktop, a laptop, a tablet, or even your phone, 5 minutes after your windshield gets dinged. In addition, the robust content management system allows the AutoGlassOnly.com customer service team to confirm all appointment information or make updates to it if necessary. As you can expect, functionality like this required the site to be inTEGRATED with several 3rd party services. Sometimes it's straightforward and sometimes it's complex, but it always remains transparent to the customer. All they see is a great user experience. But neither WRIS nor the Client wanted the great user experience to end there. The website -- which was highly customized for maximum SEO -- was built to be flexible so that future updates and enhancements are painless.
Results
September 2014 Update: It's A Winner! We are happy to report that the AutoGlassOnly.com website has been awarded a 2014 Standard of Excellence WebAward! You can get all the details here.
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