Challenge
Revamping Their Online Experience Together, SPANX and Visiture identified two main goals. The first was to enhance the user experience on the front-end with the addition of mobile shopping and a more efficient, user-friendly checkout process. The second goal focused on streamlining back-end operations to allow for continuous, scalable improvement.
Solution
To achieve these goals, Visiture’s team of CRO/UX experts and developers designed and built a new website using the Magento 2.0 platform. The modern architecture and flexibility of this new platform allowed for the integration of third party tools such as Listrak for email marketing and Avalara for international tax management. That flexibility also afforded more control over reshaping the user’s shopping and checkout process. SPANX, a visual brand by nature, also wanted to update their online assets. Visiture worked with the company to implement customizable swatches, flexible layered navigation, product badges, and other key features which allowed the brand to quickly merchandise, while instantaneously tracking metrics in real-time using Omniture. All of this was accomplished while also reducing the checkout process from five steps to just one. The results from this new design and smooth checkout process increased average order values by 28%, conversions by 40%, and decreased bounce rate by 10%.
Results
Increased Brand Awareness and Conversions After a 10-month implementation, the new website was launched in Q3 of 2017 and was unveiled by Sara Blakely during a guest appearance on the ninth season of ABC’s hit show Shark Tank. This kicked off a busy holiday season for the company and thanks to the robust new platform and updated design, the site was more than capable of handling the huge influx of traffic while effectively showcasing SPANX’s iconic brand positioning and personality. 28% Increase in AOV 40% Increase in Conversions 40% Increase in User Sessions 10% Decrease in Bounce Rate
Want fresh marketing stories in your inbox?
Get the weekly email that makes you a marketing genius.
Stay informed and inspired, for free.