Corporate Executive Board (CEB)
Challenge
Initially we worked with SHL to redesign their Talent Measurement solutions. This involved a large scale stakeholder engagement and discovery piece to understand the very broad scope of their ERP platforms, consultancy services and capabilities. We analysed, mapped out and helped refine how the organisation’s people connected and collaborated to deliver these elements. During this process, the organisation was acquired by CEB and this added to the complexity of their offering. SUS worked closely with global product teams to create a consolidated digital strategy and transform their customer and end user experience.
Solution
Our work involved the redesign of cross-platform architecture, the simplification of workflows and ultimately our design of a universal experience and UI framework. The new GEL (Global Experience Language) was delivered through a series of workshops to support its adoption and integration into working practices. Finally, we facilitated cross-functional collaboration and the development of a new proposition for an innovative tool. We worked democratically across the company to generate fresh ideas and consider how we might transform the enterprise user experience in the Human Capital Management sector.
Results
Significant reduction in maintenance costs Introduced design thinking, aided breaking down silos and implemented best practices Facilitated the organisation in viewing their proposition from the outside in Built greater awareness and empathy with customers and end users Creation of a universal Experience and UI Design framework Acquired by Exponent for $400 Million
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