Challenge
Budget burnout. As the cost estimations were not correct right away, the company was constantly struggling with monitoring its finances. To add to that, the business also struggled with keeping track of irregular transactions. In some cases, Christian discovered unprofitable projects after they were finished! Other tools were lacking. While some other tools provided Netgen with suitable tracking features, they could not provide the company with resource and finance management solutions. To add to that, they could not show the data in real-time, and implementing any changes in them was close to impossible - and if it was possible, it caused unforeseen problems. Lack of transparency. Christian was trying to track roles, rates, and costs for all the employees, projects, and actions. Unfortunately, with the resource management tools he used to work with, he could not sort the information by filters he really needed. It was also really hard for him to manually update all the information. As a result, he was left with just partial data - or an incorrect one. Inability to reflect the structure of the company in other tools. With two branches in two different countries. Netgen struggled to keep up with the finances for both locations. The connections between them were also unclear. Critical mistakes in finances. Tools that were previously used by Netgen did not reflect the operations the company intended to keep track of. For example, it could not add invoices with past dates. In some cases, the software also introduced unexpected changes in the past projects whenever the details of new operations were changed. That caused the documents to get lost, omitted, or just edited in an unintended manner, and resulted in numerous accounting issues, as well as wasted resources. This was not a matter of just a few cases - according to Christian, over 20% of invoices were inaccurate due to software issues!
Solution
Lightning-fast implementation and seamless Jira integration Implementation is a key part of using Primetric - still, in the case of Netgen, it was also one of the quickest processes of its type we have had the pleasure to perform. The entire implementation process took less than 3 weeks and it included all the use cases. Christian was helped by Primetric support, he clearly communicated his priorities and his request was responded to immediately. Primetric’s team, on the other hand, instantly addressed all the issues he reported and adjusted them accordingly. The implementation was also powered by quick and smooth integrations. In the case of Netgen, the company was focused on integration with JIRA. Fortunately for it, such a feature was not only available in Primetric, but also it just involved a few simple steps. As a result, Netgen could browse its data in Prietric in just a few minutes. To add to that, Netgen’s employees also welcomed Primetric with their arms wide open. Thanks to an intuitive interface, they were able to quickly familiarize themselves with the tool and use it to their advantage. Importantly, this opinion was shared by both managers and specialists.
Results
Flexible changes with automatic updates for all the projects. No incorrect or misleading invoices in the system. Comprehensive financial view of every project and all the projects at once. Reduced time spend on updating other tools and increased billable time for key managers and specialists. Detailed information on all the projects, including small, but crucial overheads, i.e. hosting, wages, overheads etc. The ability to track costs from both branches of the business with overhead options. Flexible billing models reflecting the characteristics of Netgen’s projects. Detailed project budget descriptions with additional information on overheads, additional costs, etc.
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