Quitplan - Helping smokers quit
Challenge
Empathy is the best way to help a smoker. For nearly its entire existence, we worked side-by-side with QUITPLAN Services in their effort to lower tobacco usage among Minnesotans. No Judgments What mattered? Awareness of QUITPLAN Services was high, but enrollment was trending downward. With the launch of a new set of services, we needed to find a new way to speak to smokers. The insight Even though everyone means well, smokers are constantly judged for their highly addictive habit.
Solution
The change In true collaboration between QUITPLAN and CCF, we created a tone that was rarely used in the anti-smoking realm: empathy. No judgments. No lectures. No pressure. Smokers welcomed this new approach with a renewed drive to try quitting on their own terms.
Results
Through empathetic messaging, promotional quit-smoking challenges and a wide range of industry firsts – we were proud to help bring the state’s smoking rates down to a historic low of 16.2%. Results Connecting smokers to the services they need to finally quit. 170% call increase versus prior to service launch 18% increase in QuitCash Challenge registration 4 new services launched 28 national markets piloted 'No Judgment' campaign
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