Challenge
Dynamo is a large national mortgage brokerage in Britain. The company has over 500 advisors throughout the country. They've been arranging mortgages since 2006. Challenge The main objective of this project was to develop a platform for automation of refinancing of a mortgage loan on more favorable terms.
Solution
On the main page, the user fills in the cards and specifies their needs as well as their financial situation. After that, users contact an advisor to find a suitable solution. For the users' convenience, the time required to fill in the card is indicated at the top of each card. Data from the customer portal is uploaded to the broker platform. The administrator, brokers and advisor have access to this platform. This part of the app is not accessible to the customer. To cater to the requirements of this project, we have divided the project into three parts: an information resource, a customer portal, and a platform for brokers. This has led us to the creation of different access levels for all types of users. We have redesigned the database structure and have updated the system elements to meet new customer requirements. To provide a comprehensive solution, we made sure that the user can enter property value, mortgage amount, and term to see the available kinds of lending.
Results
We successfully launched 3 separate portals and integrated them into one sizable high-performance system. We released the MVP within the shortest term possible, namely 3 months. We automated the mortgage refinancing process. We added fixed rates for the chosen mortgage loans and a calculator for the computation of payments. A support service is set up so that 500 advisors are always ready to help customers via live chat and through email. We also synchronized the platform with external systems such as Mandrill, Mailchimp, Zendesk, and Onfido.
AIS
AIS Novations is an innovative software development company, working with front-end, back-end & mobile development
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