Challenge
Metlife reached out to us with a goal to optimize the process of calculating the quotations for the requested policy by the insurance agents on spot. The main challenge we dealt with was speeding up complex calculations and mitigating the risk of mistakes during the process. In order to determine the correct policy cost, insurance companies use complex formulas that take into account both potential client’s data and various coefficients, risks, etc. So, our task was to make the process faster, minimize the amount of paperwork and mistakes, and allow insurance agents to provide high-quality services without being dependent on Internet access.
Solution
To design the solution that would perfectly fit the client's goals, we set out to research and analyze end-user behavior and the company's business needs. Based on the results, we designed and developed a mobile policy calculator. It allows making calculations for different types of insurance products while taking into account various relevant factors (for instance, the potential client's age, risk level, etc.). Key Features Let's take a closer look at the solution's functionality: Сalculating the quotations for different policies depending on what insurance product is requested and the relevant information about the potential client (age, sex, associated risks, etc.) Displaying the results of the calculations on the screen Sending data to the server, generating an offer and sending it to the potential client's email address Creating reports easily in one click Easy-to-use intuitive minimalist user interface and well-thought-out user experience.
Results
Improved customer experience and engagement thanks to making the calculation processes faster and more accurate Reduced financial losses thanks to eliminating human error in calculations Increased insurance agents' productivity thanks to automating some processes and speeding up others Reduced dependency on Internet access which allows agents to work from wherever they need, want or have to.
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